About our Privacy Policy
Coldwell Banker Bain is committed to respecting your personal information. This Privacy Policy is provided to inform you about how we collect and use the information you share with us. Please understand that by using the real estate services and websites that we make available to you, you are agreeing with the terms of this Privacy Policy. As a result, you are encouraged to read this entire Privacy Policy. If you have questions, comments or concerns about this Privacy Policy, about our websites, other services or about our company in general, please contact us as indicated below.
 
What does this privacy policy apply to?
This Privacy Policy applies to all of the real estate services that we make available for your use, to our websites, and to services that may be offered through affiliated companies with which we, directly or indirectly, share common or partial ownership or have a contract and relationship. Examples include residential real estate brokerage services, home related service referrals, mortgage lending services, title insurance services, escrow services, and other real estate related services that may be made available from t from time to time.
 
What type of information is collected and how is it used?
If you use our websites, or other real estate services we make available, we may collect personal information from you (such as name, contact information and depending on the service involved, more extensive financial/credit history information). This information is only collected from you on a voluntary basis (i.e. you are the one who decides whether to supply it or not). This information is used by us to allow you to access and fully utilize our website features (e.g. the “My Searches” and “My Favorites” functions), and/or to assign a sales associate to assist you. It may be used to access the other services and preferred partners we make available from time to time, such as mortgage, title insurance, escrow, etc. We may also use the information you provide us to contact you by email or telephone to confirm your satisfaction with the services that you have utilized, or to provide you with additional information about other services that are available to you. 

We do store, in a secure format, personally identifiable information that you provide to us electronically. We do not collect payment-related information or financial/credit history information through our websites.

You may, at any time, ask to have your user information deleted from our records. Similarly, you may, at any time, opt out from receiving our emails or other communications by using the “unsubscribe” link at the bottom of our communications, or by contacting us directly:

Email:    privacy@coldwellbankerbain.com
Mail:       ATTN: Privacy Policy Administrator
               12721 Bel-Red Road, Suite 1
               Bellevue, WA 98005

Do you use passive means to collect information?
To permit your efficient use of our websites, we do use cookies (small files stored in your computer), which let us know when and how you accessed our websites. When we know you are a prior customer, you will not have to re-enter all of the information you previously provided to us every time you access the sites. 

What happens if I decline to provide personal information or remove or reject passive information gathering?
If you choose not to submit personal information, or if you choose to configure your browser to remove or reject cookies or other passive data collection, you will not be able to fully utilize our website features, and we will not be able to make our services fully available to you (i.e., you will not be able to create a “My Favorites” cache, and will not be able to obtain online settlement services).
 
As outlined below, we may also collect unique usage information related to your use of our websites; however, this information does not include and is not linked to your personal information. This information is collected to allow us to provide you with the information you have requested or have asked to have stored, and helps us understand how our customers use our websites, assisting us in planning new features and services.

Additionally we collect non-personal information in the form of web-based analytics via our HubSpot and Google, our service providers, to help us provide you with content or services that you find most useful to your home search, sale or upkeep. To learn more about our service providers’ privacy policies, see below.

Do you send service updates or other information?
Periodically, we may contact our customers or visitors to our websites, requesting information about their use of our services, or providing news, special offers and other information relating to services that are available to them through us. You may elect to unsubscribe to these communications by contacting us as indicated below or by clicking on the link provided at the bottom of our emails to you.
 
Do any third parties have use of personal information?
We may provide third parties that we are affiliated with access to the personal information you share with us. We may in some cases include links in our products or websites to third party websites. In these cases, we are not responsible for such third parties’ privacy practices or content, and we recommend that you review their privacy policies in order to understand their privacy and information collection practices.
 
We do use the personal information you provide us to facilitate our provision of services to you, and to facilitate our affiliated companies doing the same. We do not sell, rent, or otherwise provide access to your personal information to any third parties, with the following limited exceptions:

  • When we employ contractors to provide services on our behalf, we require them to maintain personal information as confidential, and to only use it on our behalf.
  • If we, in good faith are required to disclose it to comply with legal processes, or we need to do so to protect your, our or the public’s rights or property interests. 
  • If our company is involved in a sale, merger or any other combination with a third party. In such circumstances, the surviving entity will be responsible for this Privacy Policy and the personal information collected from you.

How can I access or change my personal information?
If you wish to review, update or delete any personal information that we have collected about you, please contact us as indicated below.
 
How do I learn about changes to this privacy policy?
We may periodically update our Privacy Policy. Please understand that it is your responsibility to review this Privacy Policy frequently to remain informed about any changes to it. Your continued use of our websites and our services will indicate your acceptance of any changes we do make. Our most current Privacy Policy will always be available for your review on our websites.
 
What should I do if I have a question or a problem?
While we strive for error free performance, we cannot always anticipate an unintended privacy issue. As a result, we encourage your questions and comments about privacy concerns, about this Privacy Policy, and about our websites and other services. Please direct them and any exchange requests to us at:
 
Email:    privacy@coldwellbankerbain.com
Mail:       ATTN: Privacy Policy Administrator
               12721 Bel-Red Road, Suite 1
               Bellevue, WA 98005
 
The Landover Corporation, doing business as Coldwell Banker Bain. 

Note: Because California residents have access to our site and in accordance with California’s Online Privacy Protection Act, we state the below policy:

California Privacy Rights

Coldwell Banker Bain | Seal does track its customers over time and across third-party websites to provide targeted advertising and does not respond to Do Not Track (DNT) signals. Some third-party sites do keep track of your browsing activities when they serve you content. This enables them to customize what they present to you. If you visit such sites, some web browsers allow you to set the DNT browser signal so that third parties, such as advertisers, know you do not want to be tracked.

Third parties that embed content on Coldwell Banker Bain | Seal’s websites – such as coldwellbankerbain.com and coldwellbankerseal.com – may set cookies on your browser and/or get information about the fact that your browser visited a particular part of our site from a particular IP address.

California law provides California residents the right to request in writing from businesses with whom they have an established business relationship (1) a list of categories of personal information, such as name, address, email address, and the type of service provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (2) the name and addresses of all such third parties.  To request the above information, please contact us at:

Email:    privacy@coldwellbankerbain.com
Mail:       ATTN: Privacy Policy Administrator
               12721 Bel-Red Road, Suite 1
               Bellevue, WA 98005

Third-Party Service Providers:

Google Analytics Advertising Features
Our mapping feature is Google-based and, as such, subject to Google’s Privacy Policy, explained here. If you prefer your data not be used by Google Analytics, you can opt out here.

HubSpot Privacy Policy
We use HubSpot, a marketing software platform, as our CMS (content management system) for email and blog content. Customers who opt-in to our marketing communications are subject to HubSpot’s Privacy Policy, explained here.

Xpressdocs Privacy Statement
As a third-party vendor for Coldwell Banker Bain, Xpressdocs knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Xpressdocs´ website, you are accepting the practices described in this Privacy Policy.

What personal information does the Xpressdocs website gather?

Information you or your company gives us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information; however, this may limit you from taking advantage of many of the website’s features. We use the information that you provide for such purposes as responding to your requests, customizing future ordering for you, improving our service and communicating with you.

Automatic information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Web browser accesses the Xpressdocs website. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at the Xpressdocs website if we cannot recognize you, we want you to be aware that these tools exist.

Email communications: To help us make the emails we send you more useful and informative, we may receive a confirmation when you open email from the Xpressdocs website if your computer supports such capabilities. If you do not want to receive email or other forms of communication from us, please contact us and let us know your wishes.

Information from other sources: We may receive information about you from other sources and add it to your account information. Depending on the level of integration, your information may be supplied by integration with your company’s intranet system or your intranet provider’s system, or it may be supplied as raw data from one or more of these sources with prior authorization from the company.

What about “cookies”?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide various features within the system. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, we cannot guarantee that your browsing and shopping experience will be optimal, or functional for that matter, so we suggest you at the least accept cookies originating from our website.

Does the Xpressdocs website share the information it receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Financial processing: We use Authorize.net for our credit card processing. Authorize.net is a reputable and well recognized financial processing company. Information required to process a credit card transaction (such as name, address, credit card number, etc.) is securely transmitted to Authorize.net for payment authorization and processing. For information on Authorize.net’s security and privacy policies, please visit their website at www.authorize.net.

Agents and customer service: We do not employ other companies and individuals to perform functions on our behalf. This means that whenever and however you contact Xpressdocs you will be communicating with an employee of Xpressdocs. Consequently, such communication will always be bound by the conditions listed in this Privacy Policy.

How secure is information about me?
We work to protect the security of the information that is transmitted to us while you are using the Xpressdocs website. We do this by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card number(s) when confirming an order. Of course, we transmit the entire credit card number to Authorize.net during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Whenever you are using a shared computer, be sure to sign off from the website once you have finished using it.

Which information can I access?
The Xpressdocs website gives you access to a broad range of information about your account and your interactions with the Xpressdocs website for the limited purpose of viewing and, in certain cases, updating that information.

What choices do I have regarding sharing my information with the Xpressdocs website?
As discussed elsewhere on this page, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of the Xpressdocs website features and services.

If you do not want to receive email or other communication from us, please contact us, and we will ensure that you receive no more communications from us.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Please note that you will not be able to use important features of the Xpressdocs website if you do not use cookies.

Conditions of use, notices and revisions
If you choose to visit the Xpressdocs website, your visit and any dispute over privacy, including limitations on damages, arbitration of disputes, and application of the law of the state of Texas, is subject to this Privacy Policy and our Conditions of Use. If you have any concern about privacy at the Xpressdocs website, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Policy will change also. We may email periodic reminders of our Privacy Policy and conditions, unless you have instructed us not to. Even so, you should check our website frequently to learn about recent changes, if any. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our Privacy Policy to make it less protective of customer information collected in the past without the consent of affected customers.

 

Updated Jan. 6, 2016