Coldwell Banker Bain Announces Office Closures and Operational Changes in Washington and Oregon Per Governmental Guidance

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Coldwell Banker Bain, a leading provider of real estate brokerage services throughout the Pacific Northwest and a market leader in home sales in 2019, is modifying the operations of its 26 offices across Washington effective midnight tonight, and modifying the operations of its 4 offices in Oregon until further notice in response to COVID-19 concerns.


Pursuant to Governor Inslee’s “Stay Home-Stay Healthy” order, and in light of advisories from Washington Realtors, the NWMLS, and the company’s corporate counsel, effective Wednesday March 25th at midnight:

  1. All real estate offices are closed to both the public and to Coldwell Banker Bain brokers. Essential activities as described in this portion of the Governor’s order will continue to be completed:

“All business activities at the offices must cease except to perform the minimum activities necessary to maintain the value of the business’ inventory, preserve the condition of the business’ physical equipment, ensure security, process payroll and employee benefits, facilitate employees of the business being able to continue to work remotely from their residences, and related functions.”

Brokers can work with branch staff to facilitate their business, but all communication must be completed via telephone or electronically.

  1. Brokers can continue to list and sell real estate under this order, but all business must be accomplished via telephone or electronically using whatever means that allows them to conduct business without being in the presence of the public or branch staff. Brokers may arrange to create one video tour when the house is not occupied and when no other people are present.
  • Brokers should consider listing properties with a “go active” date of April 9 or the first date following the end of the order.
  • Brokers should consider writing offers subject to buyer’s personal view of the house for the week following the end of the order.

Of course, accepting and closing offers sight unseen, is a possibility. But brokers must be aware of the waiver of normal conditions of an offer that may need buyer and/or seller’s attorney review and acceptance prior to mutual acceptance. 

The vast majority of Coldwell Banker Bain brokers and staff in Washington have been working from home, and conducting business operations, trainings and other real estate work on a virtual basis, following a move in this direction last week.


Per guidance by the CDC and Governor Brown, the company’s real estate operations will implement social distancing and sanitization procedures as follows:

Buyers’ Agents:

  • Buyers and their broker will limit showings through first using virtual methods of narrowing the scope of properties of interest.
  • The owner occupant seller has consented to the showing.
  • Buyers and the broker representing them shall drive separately to the property, maintaining social distancing.
  • Social distance of greater than six feet shall be maintained at all times, inside and outside the home.
  • During the showing, buyers and their agents shall wear disposable gloves.
  • Upon leaving, buyers and their agents shall wipe down any surfaces touched using disinfecting wipes, disposing of them appropriately outside the seller’s home.
  • In the event sanitation wipes or other means of sanitation is unavailable, an in-person meeting will not occur.

Listing Agents:

  • Listing brokers will provide disposable gloves or wipes (or other sanitation), and a trash receptacle for used gloves and wipes.
  • Listing brokers will communicate with buyer’s brokers the expectation that surfaces they came into contact with be wiped down at the end of the showing.
  • A timeline will be set for showings.

Brokers will:

  • Prior to the appointment, ask their clients if they are not feeling well and if so, reschedule the appointment.
  • Ask the seller to wipe down surfaces prior to showings, as part of preparing the house for showing.
  • When practical, have virtual meetings with clients, whether on the phone or video conference.
  • During in-person meetings with clients maintain a safe, six foot or more, social distance.
  • Take extraordinary measures if their own health or immune system is compromised.


“The health and wellbeing of our brokers, staff and clients is of the utmost importance, and we have been closely monitoring developments in our markets in order to adjust operations as needed,” said Mike Grady, COO and President.

Grady added, “Fortunately, we are well equipped with the technology tools needed to provide our brokers and staff comprehensive support so they can continue to facilitate real estate transactions and serve their clients. We believe that with all of us taking every possible precaution we will greatly mitigate the impact on our communities, and we are committed to doing our part in that endeavor.”

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