Coldwell Banker Bain, one of the top real estate companies in the U.S., is working in partnership with Roof AI to advance the digital experience for its customers on and off their real estate website. Coldwell Banker Bain has launched its own virtual assistant to drive meaningful conversations and exceptional real-time customer service. Enter Gabbie, the CB Bain bot, who engages with Coldwell Banker Bain’s customers, turning each conversation into a high-quality opportunity.
“At Coldwell Banker Bain we are focused on putting our customers first and delivering the highest quality service online and offline. Today, almost all real estate conversations start online and we need to have the capabilities to help them start their real estate journey with us right on our website,” said Jamie Girvin, SVP of Business Development at Coldwell Banker Bain.
Gabbie is dedicated to empowering clients with a comprehensive real estate experience that helps the company introduce its core services in a seamless and proactive manner. Gabbie will ensure that every web visitor gets a personalized experience tailored to their real estate needs.
“We are advancing on our goal to become a digital leader in the brokerage space, for both clients and agents.” Girvin continues. “Nothing in technology stands still; as such, we are always looking for ways to improve our customer experience. That’s why we are excited about our partnership with Roof AI.”
With Roof AI, Coldwell Banker Bain can analyze customer needs and intentions in real-time, and act on the data points collected to ensure that their customers are getting value right immediately.
“I strongly agree with Jamie about technology constantly changing,” said Pierre Sabbagh, CEO of Roof AI. “We are proud to support innovative companies like Coldwell Banker Bain, that are laser-focused on meeting and exceeding customer expectations by embracing and leveraging the latest customer experience tools. We will work hand-in-hand with the Coldwell Banker Bain team at to accelerate their digital capabilities and drive their strategy forward.”