Coldwell Banker Bain Announces “Safe Office Reopening Plan” for Washington and Oregon Offices

safe start wa

Coldwell Banker Bain, a leading provider of real estate brokerage services throughout the Pacific Northwest and a market leader in home sales in 2019, is modifying the operations of its 30 offices across Washington and Oregon as certain Oregon and Washington counties move into the next phase of COVID-19 modified guidance safety measures.

In this next phase all real estate offices will remain closed to the public, but will allow modified access for Coldwell Banker Bain brokers and staff. A branch office comprehensive safety plan protocol is in place for operations going forward:

  • Office Entry – through main lobby only
  • Plexi-Glass guards will be set up in front desk areas where six (6) feet of distancing cannot be established
  • Personal Protection Equipment – Facial Coverings required for all; If forgotten, office staff will provide a one-time use disposable mask
  • Daily Health Screening will be provided by or under guidance of Office Safety Monitor
  • Six (6) feet of distancing throughout entire office; compliance with each county’s maximum of staff allowed in an office at one time in visits scheduled in advance; Office visits span up to two-hour increments with 30-minute gaps for cleaning
  • Internal offices – one person only or teams who are quarantining together outside of the office
  • Restrooms – changed to single occupancy
  • High Risk Areas (break/lunch rooms, front desk, resource areas, open design workstations) – Areas have been set up to accommodate six- (6) foot distancing requirements including decommissioning workspaces as needed, and adding visible capacity and distancing indicators.
  • Office signage throughout office – flyers, posters, floor decals with instructions

Brokers and staff wishing to enter office must read and acknowledge the safe office policy by signing the plan acknowledgment prior to returning to office. A designated Office Safety Monitor will routinely check on office occupants to ensure wellness status and that distancing requirements are being upheld.

Should a Coldwell Banker Bain broker or employee exhibit symptoms similar to COVID-19 but are not yet diagnosed, the office location will immediately close until diagnosis by a healthcare professional can be confirmed and notification provided to all people potentially exposed. Anyone possibly exposed will be asked to self-quarantine until diagnosis is confirmed.

If test is negative, office staff can sanitize the office and allow scheduled people to return. Any of those who were self-quarantining can resume normal practices. If the test is positive, a deep cleaning of the office will be scheduled before reopening. Once completed, scheduled people can return. Anyone self-quarantining will need to continue to do so for a total of 14 days, monitor their health for any signs of illness and follow up with a healthcare professional should any symptoms become present.

“While our offices remain closed to the public in compliance with changing county regulations, we do want to assure our clients, vendors and other partners of our commitment to the safety of our brokers and staff, as they will be interacting with others outside of our offices as well. At this point we are erring on the side of conservatism, and I commend Kellie Ide, our project implementation manager, for leading our Safe Office Task Force in developing such a comprehensive plan and protocol to help ensure the safety of all,” said Mike Grady, COO and President. “We look forward to the time when we can open fully and welcome in clients, but in the meantime, the health and safety of our clients, brokers and staff is the priority. We’re fortunate to have the technology in place with which our brokers and staff can perform the vast majority of their work remotely, and thus are able to continue to facilitate sales and purchases for their clients uninterrupted.”

In developing the plan, Coldwell Banker Bain’s Safe Office Task Force reviewed a broad spectrum of resources and guidance, including directives by Washington and Oregon Governors, the CDC, OSHA, L&I, State Depts of Health, Society of Human Resource Management (SHRM), and the Seattle and Bellevue Chambers of Commerce’s joint report.

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